CONTEXT

Decades of poor maintenance, budget cuts and political inaction have resulted in an unreliable and barely usable Metrorail system. However, it isn't clear to decision-makers that the system's poor reliability is a major problem.

GOAL

We created the first real-time public transit audit, measuring the on-time performance of arriving trains at Government Center.

STATUS

Results

We gave leaders and the department clear insight into the performance deficiencies of the system, and maintain a historical record of Metrorail's on-time performance.